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Wheelchair user suffers disability discrimination at hotel

29 January 2010

We acted for a client, a wheelchair user who at the time was receiving treatment for a brain tumour, after he had to be re-admitted as a hospital inpatient following appalling treatment suffered at a hotel that he had booked into in order to attend vital appointments at a nearby hospital as an outpatient. His wheelchair access was blocked, he was denied a hot breakfast because it would not be brought up to his room, and he was subjected to rude and demeaning comments by hotel staff.
Through negotiation we were able to get the hotel to agree that the client had been treated in an unreasonable and discriminatory manner and that any training needs would be addressed. We also obtained a settlement for our client.