23 May 2007
Harassed woman wins compensation from bank
A mother who was planning to sue her bank for perceived harassment over charges accrued from her overdraft has settled out of court.
Alison Turner, 31, was seeking an injunction against Halifax after she suffered stress as a result of repeated attempts to contact her.
In an earlier case in January she had forced the bank to withdraw charges relating to a £775 overdraft, having argued that the charges were unlawful.
However, since the fees were waived on March 13th, Ms Turner was subjected to 33 phone calls and letters in a three month period from staff relating to the debt.
Commenting on her treatment in March she said: "I was bullied by the bank and made to feel a failure for getting into debt. If customers are having problems, banks should listen to them and understand and try to get them back into the black - not make their position worse harassing them by telephone. "
A Halifax spokesman said: "We did settle before it went to court but in terms of the details, that's between ourselves and Ms Turner."
Ms Turner pursued her legal action under the Protection from Harassment Act of 1997.