03 June 2011
Paul Sankey: Gobbledygook is Clearly Alive and Very Well in the NHS!
The new Eastern and Coastal Kent Community Health NHS Trust seems very proud of its attempts make staff act in ways which ensure the safety of patients. At least I think that is what they are saying. It is so difficult to interpret the management-speak gobbledygook in which they say things. But how can you be sure you are encouraging people to do things right when you need a massive IQ to understand what they say?Take this for instance - one of their simpler sentences:
- One critical task is to standardise compliance to governance and risk-management requirements across the integrated organisation.
- One thing we have done is to embed a sophisticated but easy-to-use real-time quality monitoring tool, from Allocate Software, to self-assess, input relevant actions, and ensure correct processes have been checked and assigned to an expert. Through the dashboard technology we have instant access to up-to-date information so we can tell at any point what assurance is available, what gaps in compliance exist, and what is being done about them.
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