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Emergency assistance required, please shake your tambourine! Amy Bond highlights substandard NHS care

I read this Daily Mail article and on first reading, it was somewhat comical. Cardiff Royal Infirmary gave its elderly patients a tambourine in case they required emergency nursing assistance.

However, what does this really say about the current position of our national health service if vulnerable patients are given a musical instrument as a way to call for help? One patient was even reported to have been shaking his tambourine for over 15 minutes before a nurse finally arrived.

I regularly act for elderly individuals (and their representatives) who received substandard care whilst in Hospital. I do agree that more safeguards should be put in place to protect those who are most vulnerable and to prevent accidents and injuries from occurring.

However I do not believe that using a tambourine as a communication device is an adequate measure in 2011. This is totally unacceptable and does not afford the elderly patients the dignity and respect that they deserve.

Amy Bond is a solicitor specialising in clinical negligence. If you or a member of your family have a clinical negligence enquiry please call our expert clinical negligence solicitors on 0800 916 9049, fill in our short online claim form and one of our specialist clinical negligence team will be in touch.