Young woman wearing sunglasses sat on a bus

Road traffic accident claims

Bus and Coach Accident Claims

We understand the impact a bus or coach accident can have on your day-to-day life. If you’ve been injured through no fault of your own, speak to us today about how we can help you claim the compensation you deserve.

Meet our road traffic accident and serious injury experts

Many of our road traffic accident solicitors are considered leaders in the field with a significant amount of expertise.

Tracey Benson, head of serious injury south

Tracey Benson

Head of Serious Injury - South

Matthew Tomlinson, our Head of Serious Injury in the North

Matthew Tomlinson

Head of Serious Injury - North

Expert profile of Richard Gaffney

Richard Gaffney

Principal Lawyer

Richard Crabtree

Richard Crabtree

Principal Lawyer

One of the UK’s leading specialist law firms.

We are proud to have partnerships with national charities and be recognised in the latest legal directories.

The times best law firms 2023
Brake The Road Safety Charity
The legal 500

What is a bus accident claim?

Buses and coaches remain popular means of travel, whether it’s commuting into the city centre, going to school or taking a trip. Those who operate the services have a responsibility to ensure the safety of everyone on board, and more often than not, journeys are completed without incident.

Unfortunately, however, accidents do happen, no matter how well intentioned the driver may have been. This could include collisions with other vehicles or road users, driver negligence, or even accidents on board, such as passengers slipping due to unclean floors, or falling because of the driver swerving or driving recklessly.

While relatively rare, these accidents can cause serious injuries to passengers, and it's important that those affected are able to get the help and support they need to ensure they’re able to recover quickly.

If you’ve been injured in a bus or coach accident that wasn’t your fault, you may be entitled to make a bus accident claim.

What are the most common causes for bus accidents?

There are many things that could cause an accident on a bus or coach, and it doesn’t necessarily have to be something external – that is, it doesn’t need to be a road traffic collision to be classed as a bus accident.

A bus accident, or coach accident, is any incident that causes injury to passengers or the driver. The most common causes we see for these incidents include:

  • Collisions or incidents involving other road users, such as cars, cyclists or pedestrians
  • Collisions with other objects, such as lampposts or walls
  • Reckless driving by the bus or coach drivers (for instance, accelerating too quickly or swerving and causing passengers to fall)
  • Passengers falling or slipping in standing only room

Who is eligible to make a bus accident claim?

Anyone who has been injured as a result of a bus accident that was not your fault – whether you are a passenger, pedestrian or the driver – could be eligible to claim compensation for their injuries.

To make a claim successfully, you’ll have to be able to prove that the accident was not your fault, and that the injuries you have suffered were caused by the accident. To assist in making your claim, it is helpful if you can collect as much information from the scene of the accident as you can. Some useful information would include:

  • Your bus ticket or, if you used contactless payment, a statement or receipt that shows when you travelled;
  • The driver’s name and the bus number;
  • Any photographic or CCTV evidence that shows where the accident took place (if it was on board, this should include the area in which you hurt yourself, such as any railings you collided with or evidence of how you fell);
  • The information of any potential witnesses.

Why do I need a lawyer after a road traffic accident?

Cardiff-based personal injury lawyer, Nick Collins, explains the benefits of seeking legal advice after a traffic accident and the various options of compensation that a lawyer can provide.

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What should I do if I’ve been injured in a bus or coach accident?

If you’ve been injured in a bus or coach accident, the first thing you should do is seek medical attention. In many cases, the emergency services will be called to respond, so make sure to alert someone to your injuries as soon as possible. If they have not attended the scene for whatever reason, be sure to seek medical attention from your GP or hospital if necessary.

Claiming compensation for your injuries may not be at the forefront of your mind as you begin your recovery from your injuries. However, doing so can help support you and your loved ones through the recovery process, whether that’s by providing access to rehabilitation and treatment, or covering any financial losses.

To learn more about how making a claim can help you move forward after a bus accident, speak to our friendly, expert team of bus accident lawyers by calling 0330 041 5869 or contacting us online.

How much will my bus accident claim be worth?

The amount of compensation you can claim for a bus accident injury can vary significantly. As you might expect, it will largely depend upon the extent of the injuries you have suffered, and how long a medical expert expects it will take you to recover.

When you make a bus accident claim, the type of compensation you can claim falls into two categories; general damages, and special damages.

‘General damages’ refers to any physical or mental injuries caused by the accident. The amount you receive will be determined by the extent of the injury caused, and by how quickly you can be realistically expected to recover, according to a medical expert.

‘Special damages’ refers to any other expenses or losses you may incur because of your injuries. For example, it can include the loss of any wages if you have been unable to work, any physiotherapy or other treatments you may need to pay for, or any adaptations to your home that may be required if you’ve been seriously injured.

Why choose Slater and Gordon

We understand that the impact of an accident can be devastating for you and your loved one and can make day-to-day life difficult throughout your recovery. That is why we're here to help.

Our team is consistently ranked highly in reputable independent legal directories, such as Chambers and Partners, and the Legal 500, and are among the best and most experienced injury lawyers in the country. We work closely with medical professionals to ensure each and every one of our clients receives the best possible outcome, both in terms of finances and future care. We also have an in-house rehabilitation coordinator, who is on hand to provide immediate support, allowing you to focus on your recovery.

To start your claim, speak to a member of our team by contacting us online or calling 0330 041 5869.

Talk to us about your case

Call us now on:   0330 041 5869

Why choose Slater and Gordon?


We are an award winning law firm and have a dedicated team of road traffic accident solicitors to advise and guide you – no matter how complex your situation may be.

Affordability and advice

We're able to offer affordable expert legal advice and can provide guidance on all aspects of road traffic accident claims. Our Initial Consultation provides tailored advice on your situation giving you clear guidance and options regarding next steps.

Tailored advice

We understand that every claim is different – so we are able to provide tailored advice and guidance to suit your individual needs.

Local access

We are a national law firm, with legal experts available locally across the UK. Meetings can be arranged via telephone or video call, to suit your requirements.

Speak to one of our road traffic accident solicitors today

Call us now on:   0330 041 5869

Frequently asked questions

Will I need to attend a medical examination as part of my claim?

For most personal injury claims, you’ll be required to undergo a routine medical examination by an experienced medical expert, who will discuss your injuries and their impact on your life in detail. They will then produce a medico legal report, which is used as evidence by the courts and solicitors to determine the extent of your injuries and how quickly you might be expected to recover.

How long do I have to start a bus or coach accident claim?

Generally speaking, you have three years from the date of your accident to make a bus accident claim. However, the deadline to start a claim can be different in certain circumstances (for instance, if you are claiming for a bus or coach accident that occurred abroad).

It is therefore important that you seek legal advice as soon as possible following a bus accident. Your solicitor should be able to provide more information about any deadlines that are pertinent to your case.

What if my child was injured in a school bus accident?

The school bus is a popular mode of transport, whether it is school children making their way to and from school or travelling on a school trip. Whatever the reason for the journey, if your child has been injured in a bus or coach accident, they may be entitled to compensation.

The difference lays in how, or when, compensation can be claimed. As their parent, you may be able to claim compensation on their behalf. Alternatively, your child has three years from the date they turn 18 to claim compensation themselves.

Can I claim bus accident compensation on behalf of someone else?

If a loved one has been injured in an accident and is not able to claim injury compensation themselves, it may be possible for you to do so on their behalf. Cases where this may be possible include:

  • Claiming on behalf of a child (under 18 years old)
  • Claiming on behalf of someone with diminished mental capacity
  • Claiming for someone with life-changing injuries
  • Claiming after a fatal accident

If you wish to discuss the possibility of claiming on behalf of someone else, our expert solicitors will be happy to discuss this with you in more detail.

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