Complaints procedure (Step 1 of 4)

Complaints policy

Clients can make a complaint to us within a year from the date of the act or omission, or from when they realised there was a concern.

It is important that we address all your concerns. If you remain unhappy you can refer your complaint to a Legal Ombudsman.

Legal Ombudsman

Phone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Post: Legal Ombudsman, PO BOX 6167, Slough, SL1 0EH

You must make a complaint to Legal Ombudsman, within a year from the date of the act or omission, or from when you realised there was a concern.

If your unresolved complaint relates to an insurance policy covering your case, you may wish to contact the Financial Ombudsman Service.

Financial Ombudsman

Phone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Post: Financial Ombudsman Service, Exchange Tower, London E14 9S

You must make a complaint to the Financial Ombudsman Service within 6 months from the date of your final response from us.
Or you can contact the Solicitors Regulation Authority (SRA), if your complaint is about our conduct rather than quality of service.

Solicitors Regulation Authority (SRA)

Phone: 0370 606 2555
Email: contactcentre@sra.org.uk
Online form: SRA | Reporting a solicitor or firm to us | Solicitors Regulation Authority
Post: The Cube, 199 Wharfside Street, Birmingham, B1 1RN Or DX 720293 BIRMINGHAM 47

You can make a complaint to the SRA at any time, as there is no time limit for reporting concerns.

Complaints policy

To view a full copy of our complaints policy, please click on the relevant link below:

England & Wales / Scotland