Mercedes-Benz emissions scandal FAQ
Mercedes installed cheating software into some of their vehicles designed to defeat pollution test. We’re investigating a group action on behalf of affected vehicle owners and answer some of the most frequently asked questions.
All you need to know about collective actions
Mercedes emissions scandalRegister your interest
What is the cost of joining the Mercedes emission claim?
We're acting on a Conditional Fee Arrangement ('No Win, No Fee' agreement). This means there's no cost to join the claim and in the event the claim is lost, you'll not owe any money to us or Mercedes.
If the claim is won, a final deduction of up to 30% is taken from the compensation your awarded to cover the cost of your lawyers, funder and insurer.
Full details regarding costs and liability are provided in the information pack included in the joining process for the claim. Once you’ve registered your interest, we’ll invite you to join the Mercedes claim.
How much is the Mercedes emissions claim worth?
We’re not able to comment at this stage on the amount of compensation you’ll receive if the claim is won. Compensation may be specific to the age and model of the vehicle you’re claiming for and to determine this, we’ll need to obtain expert evidence. Having said that, we do think that you may have suffered financial loss due to acquiring an affected vehicle. We expect that the losses for an average vehicle in the claim will be several thousand pounds at least.
Is my Mercedes vehicle eligible for this claim?
The Mercedes-Benz models listed below are currently affected:
- GLE 166 series
If you’ve already been contacted by Mercedes for an emission software update or received a recall letter regarding an emission problem, your car is eligible for this claim.
If your vehicle is not on the list, but you believe it may be affected, we suggest that you register your interest with us. We expect Mercedes to carry out further recalls in the UK in accordance with the orders from German Federal Motor Authority. This means more models will potentially be affected.
Can I bring claims for more than one Mercedes vehicle?
Yes, you can make claims against Mercedes for more than one vehicle. Please contact us at: MercedesEmissions@slatergordon.co.uk and we’ll send a questionnaire where you can list details of all your vehicles.
I no longer own my Mercedes vehicle, can I still bring a claim?
Yes, you’re still eligible to join the claim even if you’ve sold or disposed of your vehicle.
Do I have to have purchased my car through Mercedes-Benz Financial Services UK Limited (MBFSUK) to have a valid claim?
It’s not necessary to have purchased your car through MBFSUK to have a viable claim.
The reason we ask for information regarding the finance provider is because people who purchased via MBFSUK may have additional claims against the MBFSUK.
Can I bring a claim if I bought my Mercedes vehicle on finance?
Yes, you can bring a claim provided that you leased an affected vehicle, you’re the registered keeper, and the finance agreement is in your name. You can make a Mercedes claim if you financed your vehicle with:
- Hire Purchase
- PCP (Personal Contract Purchase)
- PCH (Personal Contract Hire)
Can I bring a claim if my Mercedes vehicle is leased?
Yes, you can bring a claim provided that you leased an affected vehicle, you’re the registered keeper, and the finance agreement is in your name.
Can I bring a claim if I have a company Mercedes vehicle?
If your vehicle is a company car you may bring your claim if you owned the vehicle outright or leased it and you’re named as the registered keeper. If you’re unsure please provide the documents confirming whether you own/owned the car: invoice, lease, finance agreement to MercedesEmissions@slatergordon.co.uk.
Can I sell the vehicle before my claim is finished?
Yes, you’re still eligible to be a claimant even if you’ve planned to sell your vehicle once proceedings have been issued. It would assist your claim if you can obtain the VIN (Vehicle Identification Number) and copies of any documents you hold such as the finance agreement or invoice along with the identity of the purchaser of your vehicle and price sold for.
I live outside England and Wales. Am I still able to Mercedes emission claim?
You’ll be able to join the Mercedes diesel claim if you purchased or leased your vehicle in England and Wales and its one of the affected models. If you purchased or leased your vehicle in Scotland you’ll be able to join a claim through our associated company Slater and Gordon Scotland Limited.
I purchased my vehicle in Scotland, can I still bring a claim?
If you purchased or leased an affected vehicle in Scotland our associated company Slater and Gordon Scotland Limited will be running a separate claim.
I have registered my interest on your website. What happens next?
The Mercedes-Benz emissions claim is at an early stage. We’ll soon be asking people to ‘retain’ Slater and Gordon as their Mercedes claim lawyers. We’ll then ask you to agree to various documentation agreeing to how the litigation will be run (called a Litigation Management Agreement) and to delegate your Authority to a Claimant Committee – a group of claimants who’ll represent the entire group of claimants in this action. The documents will also include our terms of business and fee arrangement, which will be on a ‘No Win No Fee’ basis.
At the next step, you’ll be asked to complete a questionnaire about your vehicle. For that, we suggest you have to hand you log book (V5C), your purchase/lease invoice and any finance agreements with Mercedes-Benz Financial Services. Once you’ve completed that, we’ll review your information and will contact you if we need anything further.
In addition, we’ve begun the court process having issued claims on behalf of owners who’ve registered with us. Once you’ve registered, we’ll keep you updated with correspondence on your claim.
Please note: you cannot sign up with more than one law firm to claim for the same vehicle. If you do so, there’s a risk that more than one firm will issue your claim at court. This is considered an abuse of process and may expose you to pay costs.
Register for the Mercedes-Benz diesel claim today.
Mercedes emissions claim
815,000 Mercedes vehicles worldwide have been fitted with defeat devices, the KBA has found. Here our Gareth Pope explains how you can join the collective action if you've been affected.