If you have been injured within the grounds of your hotel whilst on holiday, call our No Win, No Fee Solicitors on freephone 0800 916 9046 or contact us online for no obligation initial advice.

Below are some examples of possible Hotel Accident Claims:

  • Slips and trips on hotel steps 
  • Slips and trips at the hotel’s restaurant
  • Swimming pool accidents
  • Falls from balconies
  • Injuries as a result of defective hotel furniture or apparatus

How does it work?

If you have been injured within your hotel, call our specialist team for advice. They will ask you for details of the accident, the injuries, and the holiday.

Crucially, we will look at whether you have booked a ‘package’ holiday. If you have, then you may be able to claim here in England against the tour operator or travel agent that sold you the holiday, under the Package Travel, Package Tours and Package Holidays Regulations 1992.

We will be able to advise you if you have booked a package by reviewing your holiday booking papers looking for elements of the holiday that have been booked together, as part of a pre-arranged combination, advertised at one, all-inclusive price, such as:

  • Transport
  • Accommodation
  • Transfers
  • Other tourist services

As package claims are claims in contract we will look at the contract, i.e. the booking terms and conditions that attach to the holiday.

A typical example of a package holiday claim:

A tourist has purchased a holiday consisting of flight tickets, transfer between the airport and the hotel and accommodation at the hotel.

While at the hotel, the tourist slips on a wet floor at the reception area, where the hotel staff had failed to put in place any, or any adequate, warnings so that guests and visitors were aware that the floor was wet.

In such a case we would pursue a claim against the tour operator that sold the holiday on the basis that they had failed to satisfy their duty to ensure the safety of their guests.

It is important to bear in mind that hotels are expected to comply with the health and safety standards that are in force in their country or region, and that there is no requirement for them to meet UK health and safety standards, even if the holiday was booked here.

In our example, therefore, we would need to show that, according to the health and safety standards of the country in which the accident occurred, wet-floor signs should have been erected and, had they been, the accident could have been avoided.

What Happens if My Holiday Was Not a Package Holiday?

With online booking services being so widely available, more and more frequently, tourists find it cheaper or preferable to book the separate elements of their holiday from separate providers. In some cases, the tourist will not necessarily realise that they are buying separate elements, because “deals” are sold readily put together by travel agents that don’t necessarily satisfy the legal definition of a ‘package’.

If your holiday is not a package, you may still be able to pursue a claim against the hotel and/or their insurers. We will need to have a look at the actual booking documents and speak to you about the booking process. We will then advise you were and against whom you should pursue your claim.

Do Not Be Caught Out of Time!

Be aware that strict time limits apply when making personal injury claims in all countries. Time limits vary depending on a number of circumstances.

If your claim is pursued against an English Tour Operator, you will usually have three years from the date of the accident, but if your holiday was not a package, you may have less time – in some cases only months.

Do not put it off, consult with one of our expert lawyers immediately. They will provide you with advice and put your mind at rest.

What Will be Required?

If you suffer an accident, taking the following steps will help us to help you:

  • Take photographs of the accident location, from various angles;
  • Keep an eye out for whether any repair work is carried out to the accident location and take photographs of that work;
  • Make sure the accident is reported to your tour operator representative or hotel staff, and get a copy of the report made;
  • Take names and addresses of any witnesses and ask them if they would be happy to help with your case;
  • Request copies of medical records and your discharge summary from any treating hospital or clinic, whilst you are there.

Call our No Win, No Fee Solicitors on freephone 0800 916 9046 or claim online and we’ll call you.

Solicitors at Slater and Gordon Lawyers are members of the Law Society Personal Injury Panel, the Association of Personal Injury Lawyers (APIL) & the Pan European Organisation of Personal Injury Lawyers (PEOPIL).