Back to Legal Industry News

Samsung Galaxy Note 7 Owners Warned to Turn Off Device

By Media Executive

Samsung Galaxy Note 7 Owners Warned to Turn Off Device

Technology giant Samsung has warned owners of the Galaxy Note 7 to turn off their smartphones after reports of mobiles catching fire.

The South Korean firm has stopped sales and production of the model, according to the BBC.

In September, Samsung recalled 2.5 million handsets following incidents of exploding batteries. But there have now been reports of replacements being faulty too.

In the UK, Vodafone and EE have already suspended replacements of the phone. Networks T-Mobile and AT&T have stopped sales and replacements of the model in America.

The original Note 7 has also been banned by numerous aviation authorities and airlines.

In a statement, the company said: “Because consumers' safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note 7 while the investigation is taking place.

“Consumers with either an original Galaxy Note 7 or replacement Galaxy Note 7 device should power down and stop using the device and take advantage of the remedies available.”

It added: “We recently re-adjusted the production volume for thorough investigation and quality control, but putting consumer safety as top priority, we have reached a final decision to halt production of Galaxy Note 7s.”

Around 45,000 Note 7s were sold across Europe via pre-orders, with the majority sold to UK consumers. More than 75 per cent have been replaced with a Note 7 or another Samsung model.

It is thought that the fault is a result of negative and positive electrodes causing short circuits in the smartphone’s lithium batteries and overheating, creating “explosions”.