Vauxhall has finally released a statement about the disturbing Zafira fires.
The statement from Vauxhall is as follows:
“Vauxhall has carried out an investigation following reports of fire in the areas of the hearing and ventilation system in a number Vauxhall Zafiras (Zafira B model launched in 2005, not current Zafira Tourer). While the number of incidents is very low in proportion to the number of vehicles on the road, we take this issue very seriously and will take further action.
The safety of our customer is the number one priority. Our investigations have found that a number of incidents have occurred due to previous repairs being performed improperly or using certain non-genuine parts."
For the time being, Vauxhall provides the following advice to Zafira B owners:
"If you are concerned about operating your vehicle or if you notice any unusual characteristics with the hearing and ventilation system (for example a squeaking noise from the dashboard) you should contact your Vauxhall dealer and arrange for your vehicle to be inspected. This will be done at no cost.
Vauxhall will consider further actions as appropriate.”
We do not believe this provides enough information, and Vauxhall has not yet provided any evidence for the basis of its belief that the fires are caused by non genuine parts or improper work.
We hope to see further information from Vauxhall about this in due course. Vauxhall does appear to recognise that there is an identified problem – which is welcome – but we believe more needs to be made public. At the moment there is just a well hidden page on the Vauxhall website regarding the issue.
For those concerned about their Zafira, we know that the problem affects type B Zafiras manufactured between 2005 and 2014. We continue to investigate this further and the possibility of taking action against Vauxhall.
For more information about our investigation see our Vauxhall Zafira Fires Compensation Claim Investigation page.