Slater and Gordon Lawyers have specialist consumer law solicitors and civil litigation lawyers covering the full range of consumer law claims. Call us 24/7 on freephone 0808 175 7758 or contact us online to discuss your case.

If you’re concerned about your treatment and feel that you’ve a consumer law issue you’d like to discuss, Slater and Gordon Lawyers can help.

We’re nationally recognised as leaders in this field, especially when it comes to upholding the legal rights of individuals. Our consumer law solicitors and civil litigation lawyers are committed to providing a high-quality, responsive and cost-effective service in all consumer law issues.

We’re a nationwide law firm with offices across England, Scotland and Wales. Our UK contact centre is open 24 hours a day, 365 days a year. Whenever and wherever you need us, we’ll be there.

Consumer law and your legal rights

Consumer law in England, Scotland and Wales outlines your legal rights when making any kind of purchase of a product or service - for example, buying goods in a shop or online, eating in a restaurant, contracting a builder or going on holiday.

Examples of cases where your rights as a consumer might be breached include:

  • A shop or restaurant failing to provide adequate service
  • A builder not fulfilling their obligations and leaving you with unfinished or defective work
  • The mis-selling of a holiday package

Your travel rights

We all hope that we’ll never need to make a complaint about a holiday, but it’s crucial to know your rights just in case the worst does happen. Your rights when buying a travel-related service include the following:

  • If you’ve booked a package holiday, the hotel and facilities must be described accurately.
  • The holiday must be of a reasonable standard, dependent on how it was described, the price and the location.
  • If you’ve paid by credit card when booking your holiday and something goes wrong, you may be able to claim your money back from the credit card company.

If you book the different elements of your holiday separately rather than as a package, it can be more difficult to make a claim if you aren’t satisfied with your experience. In these cases, it’s essential to have specialist consumer law and civil litigation solicitors on your side.

Each consumer law situation is unique, so careful guidance from experienced consumer law solicitors is crucial. Many people lack awareness of their consumer rights and are confused over the relevant consumer protection laws. This means that, unfortunately, many consumers don’t exercise their rights.

Civil litigation cases

In addition to consumer law, the solicitors at Slater and Gordon have built up a formidable reputation for upholding the rights of our clients in other civil litigation cases. Our expertise covers the following areas:

  • Disputes between employers and employees
  • Compensation cases pursued by individuals against public bodies and local authorities
  • Personal injury claims
  • Division of assets
  • Inquests
  • Contractual disputes
  • Negligence

To find out if our civil litigation solicitors can help you, simply give us a call on freephone 0808 175 7758 to arrange an initial consultation.

Facing a consumer law problem? We can help

We know that it can be highly distressing to encounter a consumer law or civil litigation issue and not know how to respond. Slater and Gordon Lawyers offer an understanding, sympathetic approach to these problems. Our solicitors have extensive experience in advising and litigating in claims of this kind.

If you’re facing a problem and you don’t know what to do next, please don’t hesitate to contact us. Seeking legal advice from an expert in consumer law is crucial, and it’s important to do so as soon as possible after an issue arises.

Legal representation from one of our highly trained, specialist team is available across the UK. As one of the UK’s largest and most well-known law firms, we have offices in locations including Birmingham, Cardiff, Edinburgh, Leeds, London and Manchester.

If you need help and legal advice you can trust, call our consumer law and civil litigation solicitors on freephone 0808 175 7758 or contact us online.