Executive Leadership Team
Chief People Officer and Managing Director of Consumer Legal Services
Alicia has worked as a business leader for a number of years with strategic and operational responsibility over several business areas.
Get to know Alicia
Alicia began her career almost 20 years ago and has in-depth experience of the legal industry with a drive and passion to innovate and transform the sector for the benefit of the customer.
Alicia’s focus as Chief People Officer is developing the Group wide people agenda with strategic oversight over human resources, organisational change and design, talent development and resource planning. This includes leading change management across the Group, combined with responsibility for internal and external communication for the business brand and values.
As Managing Director of Consumer Legal Services, Alicia is responsible for the overall strategic direction and success of the business. Alicia is spearheading the transformation of this sector by providing pragmatic & innovative optionality for clients irrespective of their consumer legal needs through both a bespoke and digital services across consumer practice areas; employment law, family law, residential conveyancing, criminal defence, Court of Protection and wills, tax trusts and probate.
Alicia is also involved in parliamentary lobbying activities to safeguard consumer rights and access to justice. She’s an experienced public speaker, has contributed to a number newspaper and magazine articles and has been interviewed on many occasions on several radio and major television channels.