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Family Injured by Broken Hotel Lift in Dubai

01 October 2015

A Slater and Gordon client was awarded a settlement for damages when she and her family were injured in a faulty lift accident in Dubai hotel.

Slater and Gordon Solicitor: Darren Dyke is a Personal Injury Lawyer at Slater and Gordon Lawyers in Manchester specialising in Travel Law.

Settlement value: £5,000

What happened: The client, her husband and four other family members on a package holiday in Dubai at the Arabian Courtyard Hotel and Spa. They were using the hotel lift when suddenly and without warning it plunged downwards for approximately two floors and then came to an abrupt and bumpy halt.

The family, including the client, fell to the floor of the lift and against each other in a heap. The lift was stuck between the third and second floors of the hotel and the lift doors would not operate. There did not appear to be any emergency contact telephone or buzzer within the lift. The family started to call out and shout and eventually some members of hotel staff heard them. The staff were eventually able to pull the lift doors apart and the family members crawled and climbed out through a gap.

Impact: The client sustained a contusion injury to her back and a sprain injury to her ankle.

How Slater and Gordon Helped: Slater and Gordon helped the client pursue a successful claim for compensation by obtaining evidence indicating there had been a breach of the standards and regulations pertaining to the maintenance of lifts in Dubai, and that the hotel had failed to exercise the reasonable care to be expected of a Dubai/UAE Hotelier.

Decision: The claim was settled in favour of our client and £5,000 compensation was agreed.

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