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Man suffers Disability Discrimination at roadside service station

08 February 2010

We successfully settled a case for a client with a substantial payment plus costs. The client could not remember the PIN numbers on his cards as a result of a disability.
He was unlawfully detained inside a roadside service station and the police were called when he asked if he could instead of chip and PIN use his card in conjunction with a signature. This method of payment remains legal tender and is still commonly used, including as a specific reasonable adjustment for those with disabilities.

Following the incident, our client suffered from depression. The case was successfully resolved in his favour.