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Andy Hoe Head of Client Experience

Experience Profile

Andy specialises in Marketing, Business Development and Sales, and is Head of Client Experience at Slater and Gordon Lawyers.

Here, he developed new products and services within the claims management market. These focused on improving the claimant experience and included contact centre services, fraud investigation, document collection products, law panel management, insurance products and insurance run-offs. Also helped raise the profile of claimant issues and compensation problems through working with the Claims Standards Council and earlier trade bodies before joining Russell Jones & Walker in 2005.

He is responsible for developing and managing Russell Jones & Walker's (part of Slater and Gordon Lawyers) growth through its marketing and business development strategies whilst investigating the potential market shaping opportunities within the Legal Services Act.

He has been featured in How-Do’s top 100 Marketers for the last three years.

Companies that Andy has previously worked for include;

  •     Blue Sky Group
  •     Vimto Soft Drinks
  •     Hammerite Products
  •     Atco-Qualcast Garden Products

He is a fellow of the Chartered Institute of Marketing and a Chartered Marketer and long-suffering Bradford City fan.