Membership and partnership organisations

Cycling UK Incident Line FAQs

Take a look as we answer some of the frequently asked questions we receive about Cycling UK Incident Line claims, including how to register to claim and legal fees.

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Slater and Gordon Lawyers has been representing Cycling UK members since 2002 with our unique legal advice service.

How long does it take to register my claim?

Most calls to the Cycling UK Incident Line take between 15 minutes to 45 minutes depending on the complexity of the case. Please call at a time when you have time to spare to speak to our advisers. You will need your Cycling UK membership details so we can verify your membership status.

Do I have to pay legal fees?

No. As a Cycling UK member, you’re entitled to a unique legal advice service for your cycling accident claim, meaning you will not be charged any legal fees regardless of whether or not your case is successful. Most law firms will charge a success fee if your case is successful, but as a Cycling UK member, you'll keep 100% of your compensation.

Please note there are exemptions such as, accidents which occur in Scotland, Northern Ireland or abroad, criminal incidents and accidents involving untraceable drivers.

Who pays my legal fees?

If your claim is successful, we'll claim legal fees from the other side's insurers. If your claim is unsuccessful, Slater and Gordon will write off the legal fees.

What if the other side’s insurers don’t pay all my legal fees?

There are occasions when the other side’s insurers will refuse to pay all legal fees which means there’s a shortfall in legal costs. Generally in personal injury cases, where there is a shortfall in costs, solicitors are able to claim that shortfall from their clients’ compensation, although the amount they claim is often capped. However, as a Cycling UK member, Slater and Gordon will not charge any shortfall in costs meaning you will keep 100% of any compensation you receive.

Why should I use Slater and Gordon’s Cycling UK Incident Line instead of using another solicitor?

If you decide to choose another solicitor to represent you, this is entirely your choice. However, you won’t get the benefit of the free unique legal advice service, and therefore could pay up to 25% of your compensation if you win your case, even if your case is on a No Win No Fee basis.

Over the past three years we've settled £2.1 million in compensation for Cycling UK members and saved them £525k by not charging them a success fee or shortfall when they won their case, so the benefit of choosing Slater and Gordon can be quite significant.

We have a specialist cycling incident team many of whom are cyclists themselves and understand the issues that cyclists face so you can also rest assured that you’ll get the best possible outcome to your case, with the best available rehabilitation and treatment to help you get back on the road.

Who will deal with my claim?

Your initial call will be handled by our highly experienced call centre advisers who will take down the details of your claim. Your claim will then be passed on to one of our cycling incidents legal experts who will contact you for further details and represent you with your claim.

Do I have to be a Cycling UK member?

You don’t have to be a Cycling UK member to be represented by one of our cycling incident legal experts. However, there are different terms to those offered to Cycling UK members. For more information you can call the Cycling UK Incident Line on 0330 107 1789 and one of our helpful advisers will discuss this further with you.

What if I’ve not been injured but my bike has been damaged?

Where there is no claim for personal injury, but you wish to make a claim for the damage to your bike, your claim will be referred to the Small Claim Court. When a case is brought through the Small Claims Court, legal costs are unable to be obtained by the other party’s insurers, even if the case is won. Therefore, claims of less than £1,000 are pursued by ‘litigants in person’, which means they are pursued by yourself.

However, as a Cycling UK member, you have the benefit of advice and information from our team of advisers who will also send you a Small Claims Pack to enable you to bring the case, confidently by yourself.

What if I caused an accident and someone is making a claim against me?

Where you have been at fault for an accident and someone is making a claim against you, as a Cycling UK member, you are entitled to advice and assistance from our team of advisers can provide you with a Third Party Claims Pack and talk you through all you’ll need to know and what to do.

What if my accident happened in another country?

If your accident happened in another country, it may still be possible to claim compensation. Slater and Gordon has a team of specialist who deal solely with accidents which have occurred whilst in other counties. They have the specialist knowledge of the different laws which apply in different countries and have a network of specialists who they work with across the globe.

You can therefore rest assured that if your cycling accident happened abroad, your claim will be in safe hands.

How long does a cycling incident claim take?

What should I do to start my claim?

Call Slater and Gordon’s Cycling UK Incident Line on 0330 107 1789* or contact us online. One of our friendly advisers will be happy to take your call.

*0330 numbers are free to call if your landline or mobile phone plan includes free calls to landlines. If your phone plan doesn’t include free calls, calls will be charged at the same rate as a standard landline.

Tracey's story

Tracey was returning home from a cycle and when she was only about 10 minutes from her house, a car collided with her causing multiple injuries, including a fractured spine, broken pelvis, concussion, a broken cheek bone and a smashed elbow. She was in a coma for a week and had to spend six weeks in hospital.

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Call us for free on 0330 107 5052