A hospital has been advised to apologise and offer compensation to a family who lost a daughter as a result of clinical negligence.
In 2004, Lisa Sharpe was admitted to Basildon Hospital for a routine operation.
She had severe physical and learning disabilities and was admitted to have a feeding tube inserted into her small bowel.
Although medics said the surgery went well, her family raised concerns.
They claim their worries were ignored for nine days.
Eventually, a request from her mother, Mary Sharpe, resulted in an X-ray being conducted - which revealed her daughter had pneumonia.
The family was then told she had a matter of hours to live.
However, she went on to suffer for days and eventually suffocated from fluid on her lungs.
Now, the Parliamentary and Health Service Ombudsman - which undertakes independent investigations into complaints that public organisations in England have not acted properly - has found the hospital trust guilty of failings.
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