04 November 2009
Consumer accuses opticians of disability discrimination
A man has accused an opticians' of disability discrimination, the Newbury Weekly News Group reports.
According to the publication, Dr William Little, who suffers from multiple sclerosis (MS) and is wheelchair bound, said the town's Vision Express store does not have adequate facilities for disabled people.
Earlier this year, the 77-year-old went into the shop for an eye test.
He commented: "On entering the shop we discovered to our horror that there were three steps up to the eye testing area with no ramp for a wheelchair."
Although he and his wife were told they could access the necessary area from the back of the premises, no one offered to help them, he claimed.
He stated that he came away from the store feeling like a "second-class citizen" after eventually managing to have the eye test.
However, director of the Vision Express outlet Richard Harland argued that the facilities are compliant with Disability Discrimination Act guidelines.
Affecting around 85,000 people in the UK, MS is a neurological condition that impacts on the central nervous system.