If you’re a passenger in a taxi that crashes on your ride home, injuring you, then you’d expect to be entitled to bring a personal injury claim against the taxi company – but what if you’re a passenger in an Uber cab?
Following its launch in 2011, Uber has grown rapidly and now has a presence in 204 cities in 45 countries around the world. Unlike regular taxi companies, Uber does not describe itself as private hire taxi firm and describes itself as a “ride-sharing service”, connecting those needing a ride to drivers offering one. Potential customers use a smartphone app to submit journey requests, to which drivers equipped with Uber’s technology platform can respond.
Uber also considers drivers to be independent contractors, rather than employees. All drivers must use their own cars and must take out their own insurance, meaning Uber does not keep a check on the conduct of their drivers or the condition of the vehicles driven with the Uber branding on them.
Claiming for Injuries Sustained in an Uber Accident
Users who download the Uber app must agree to a host of terms and conditions which include a limitation of liability clause in which Uber state they “will not be liable to you in respect of any acts or omissions of its employees, agents or sub-contractors.”
As Uber considers itself to be a technology provider rather than a transportation company – and considers its drivers to be independent contractors rather than employees – people wishing to claim car accident compensation for injuries sustained as a passenger in an Uber cab may wonder who they should claim against.
Accidents in Uber cabs do happen and, in July this year, a 32-year-old London man was injured in an Uber cab when the car in which he was a passenger collided with another vehicle and caught fire. The man was injured but was only offered a refund of his fare by Uber.
People wishing to get in touch with Uber after an accident in one of their cabs can be left very frustrated as the company does not provide any customer service phone numbers, only a ‘support’ email address and a contact form on their website.
I would urge anyone injured as a passenger in an Uber cab to contact an experienced road traffic accident lawyer as soon as they can. At Slater and Gordon, we have expert lawyers who can advise you on the necessary steps in pursuing a personal injury claim against Uber or one of their drivers and will fight all the way to get you the compensation you deserve.
Slater and Gordon offer a free consultation to anyone injured in a car accident through no fault of their own. Most claims are dealt with on a No Win No Fee basis, meaning there is no financial risk to you.
Call us 24/7 on freephone 0800 916 9046 or contact us online and we’ll be happy to help you.